Refund policy

RETURN AND REFUND POLICY

Last updated: July 23, 2026

At Casara Home, operated by Principal Ventures LLC, we want you to love every piece. If you're not completely satisfied, we're here to help.

Returns
You have 30 calendar days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, email us at help@casarahome.store with your order number and reason for return. We'll respond within 24 hours with a prepaid return label.

Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method. Please allow an additional 3–5 business days for your bank or card issuer to reflect the credit.

Exchanges
We do not offer direct exchanges at this time. If you'd like a different item, please return the original and place a new order.

Damaged or Defective Items
If your order arrives damaged or defective, email us at help@casarahome.store within 48 hours of delivery with photos. We'll send a free replacement or issue a full refund — your choice.

Non-Returnable Items
Sale items marked "Final Sale" are not eligible for return or refund. Gift cards are non-refundable.

Contact
Principal Ventures LLC
2106 House Avenue, Suite 552
Cheyenne, Wyoming 82001
United States
help@casarahome.store